Manage your subscription and billing

The Billing area shows your current TensorAlgo plan, subscription state, payment method, renewal status, and available plan actions.

The standard public plans are Starter, Pro, and Max.

Open Billing

1. Sign in to TensorAlgo.
2. Open Settings.
3. Select Billing.
4. Use Subscription to review your current plan and renewal state.
5. Use Plans to compare available plan limits.

Understand the subscription summary

The Subscription section can show:

• your current plan;
• whether the plan is active, cancelled, expired, or in another billing state;
• the payment method associated with the subscription;
• the current billing-period end;
• the renewal state;
• available actions, such as upgrading, changing plan, reactivating, or choosing a payment method.

The actions shown depend on the current subscription and payment state. For example, an expired or cancelled subscription may allow you to choose a new payment method or start a new checkout.

Change, reactivate, or upgrade a plan

Use the action shown in Billing. Depending on the account state, this may let you:

• upgrade to another plan;
• change to a different plan;
• reactivate paid access;
• manage an existing subscription;
• choose a payment method;
• complete a new checkout.

Do not start repeated checkout sessions while a completed payment is still being synchronized.

Compare plans

The Plans tab compares current limits for features such as:

• saved and active Playbooks;
• strategies per Playbook;
• active strategies;
• streamed symbols;
• GEX / Crypto Gamma Cards;
• historical-data and AI-analysis access;
• CSV Trade Export;
• saved Risk Profiles;
• included daily and monthly AI Credits;
• Marketplace buying, renting, publishing, and selling.

The signed-in Billing page and effective account limits are authoritative. Plan limits can change, so use the values currently shown during plan selection or checkout.

When Billing and access do not match

If payment or a subscription change succeeded but the account still shows earlier access:

1. refresh the dashboard;
2. sign out and sign in again;
3. confirm the current status in Settings → Billing;
4. allow a short period for billing synchronization;
5. open a Support Ticket if the mismatch remains.

Include the plan shown, the approximate payment time, and any visible transaction reference. Do not include full card or payment credentials.