Find step-by-step guides, answers to common questions, and help with TensorAlgo features.
Troubleshoot AI Credits and Platform Credits AI Credits and Platform Credits are separate balances. Start by checking the correct balance on Settings → Credits . An AI action cannot run Check: AI Credits left today; AI Credits left in the c
Troubleshoot Trade Tape Use these checks when Trade Tape is empty or does not show the plan you expect. Check the selected market Confirm that the Trade Tape card is set to the same instrument or market group as the active Playbook. An all
Troubleshoot Crypto Gamma Use these checks when a Crypto Gamma card or strategy condition has no current result. Confirm coverage Current Crypto Gamma coverage is available for BTCUSDT and ETHUSDT. Other crypto symbols can have live price d
Troubleshoot GEX and OI data Use these checks when a GEX / OI card is empty, an expiry is unavailable, or the displayed levels differ from another card. Confirm the instrument mapping TensorAlgo maps QQQ to NQ, SPY to ES, GLD to GC, and SLV
Subscription active but feature unavailable Use these steps when Billing shows an active or recently paid plan but a feature still appears locked or uses the previous limits. Check the current account state 1. Open Settings → Billing → Subs
Troubleshoot Marketplace checkout A payment method is not shown Available methods depend on the listing, transaction type, account, and current checkout configuration. Reopen the listing and use only the methods currently displayed. Checkou
Troubleshoot missing or delayed commission A referral or invite is missing Confirm that the supported referral or invitation flow was used and that the attribution appears in the signed in account. Affiliate and Invite Streamers attribution
Troubleshoot Trade Intelligence Center “Choose a period to begin” No period has been selected. Choose a period or specific date to load the performance view. “Not enough data yet” The selected scope contains fewer completed trades than the
Why a Marketplace action is unavailable Marketplace actions depend on account access, listing eligibility, Playbook ownership, capacity, and transaction state. Marketplace is not available Check Settings → Billing → Plans . Marketplace acce
