Troubleshoot AI Credits and Platform Credits

AI Credits and Platform Credits are separate balances. Start by checking the correct balance on Settings → Credits.

An AI action cannot run

Check:

• AI Credits left today;
• AI Credits left in the current billing period;
• the displayed cost of the requested AI action;
• whether an applicable Platform Credit fallback is available;
• whether the AI service is temporarily unavailable.

Included AI Credits reset according to the dates shown in the signed-in account.

Purchased Platform Credits are missing

1. Confirm that checkout completed successfully.
2. Return to Settings → Credits.
3. Review Platform Credit Activity.
4. Allow a short period for payment confirmation.
5. Open a Support Ticket if payment succeeded but the balance remains missing.

Include the approximate payment time and visible transaction reference. Never send complete payment-card details or private wallet credentials.